In the world of streaming, where entertainment is just a click away, encountering hurdles can be frustrating. For anime aficionados and Asian drama enthusiasts, Crunchyroll stands out as a go-to platform. However, when the anticipated Crunchyroll binge-watch session on your Samsung TV is met with disappointment due to connectivity issues or app absence, it can be perplexing. Fear not, as we delve into the troubleshooting guide to resolve the enigma of why you can’t access Crunchyroll on your Samsung TV.

Check for Compatibility:

Before delving into complex troubleshooting, ensure your Samsung TV model is compatible with the Crunchyroll app. Navigate to the Samsung App Store and search for Crunchyroll. If it appears in the search results, your TV supports the app. However, if it’s absent, your TV model may not be compatible, or there might be a regional restriction.

Update Your TV’s Firmware:

Outdated firmware can often be the culprit behind app malfunctions. Navigate to your Samsung TV’s settings, and under the “Support” or “About This TV” section, select “Software Update” to ensure your TV is running the latest firmware version. After updating, restart your TV and check if Crunchyroll is accessible.

Reinstall the Crunchyroll App:

Sometimes, the app installation might have encountered a glitch. Navigate to the Apps section on your Samsung TV, locate Crunchyroll, and uninstall it. Afterward, reinstall the app from the Samsung App Store. This simple step can often resolve various app-related issues.

Reset Smart Hub:

Smart Hub acts as the gateway to various applications on Samsung TVs. Resetting it can resolve underlying software conflicts. Navigate to the Smart Hub settings, select “Reset Smart Hub,” and follow the on-screen instructions. After the reset is complete, set up Smart Hub again and check if Crunchyroll appears in the app list.

Check Internet Connection:

Poor internet connectivity can hinder app functionality. Ensure your Samsung TV is connected to a stable internet connection. If using Wi-Fi, consider moving the router closer to the TV or using a wired Ethernet connection for a more stable connection.

Test on Another Device:

To determine if the issue lies with your TV or the Crunchyroll service itself, try accessing Crunchyroll on another device such as a smartphone, tablet, or computer. If Crunchyroll works fine on other devices, the problem likely resides with your Samsung TV.

Contact Samsung Support:

If all else fails, reaching out to Samsung’s customer support can provide additional assistance. They might have specific troubleshooting steps tailored to your TV model or be able to escalate the issue further if it’s a widespread issue.

Consider Alternative Streaming Methods:

If accessing Crunchyroll directly on your Samsung TV proves to be challenging, consider alternative methods such as using a streaming device like Roku, Amazon Fire Stick, or Chromecast. These devices often support Crunchyroll and provide a seamless streaming experience on any TV.


Encountering difficulties accessing Crunchyroll on your Samsung TV can be vexing, but with the aforementioned troubleshooting steps, you can potentially resolve the issue and resume your anime marathon in no time. From checking compatibility to ensuring a stable internet connection, each step plays a crucial role in diagnosing and rectifying the problem. If all else fails, exploring alternative streaming methods ensures you never miss out on your favorite anime adventures.

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